Covid Update 16/02/2021
It is business as usual for us dispatching orders from our home office.
As an essential service, NZ Post will continue to provide delivery services nationwide. To ensure the safety of their people and our community, they have moved back to contactless delivery, 2m physical distancing and, in line with Government guidelines, in Auckland, the wearing of masks.
Covid Update 16/06/2020
Now we are back in level 1 it is business as usual. NZ Post have advised they are now aiming to deliver new parcels in the network in line with their usual service standards.
If you experience any significant delays please do get in touch with us.
Covid Update 15/05/2020
We are experiencing delays of 2 weeks or more for parcel delivery in NZ.
Please be patient, your order will more than likely arrive. If you still have not received it after 2 weeks please let us know.
We are offering free postage on all orders within NZ from now until the end of May.
Covid Update 11/05/2020
We are posting orders out as we get them, but please note update from NZ Post:
"There have been extensive delays to CourierPost items due operational issues."
This means the overnight service in NZ may take longer than usual, and we ask you to be patient. If your order seems to be delayed significantly, please contact us.
Overseas orders are being severely impacted, read more here: https://www.nzpost.co.nz/contact-support/international-delivery-updates
For USA and Canada please go to Amazon.com to place your order.
Covid Update 6/4/2020
We hope everyone is keeping safe, happy and healthy within their bubbles!
We thought it was timely to add an update regarding our trading status in the midst of the Level 4 lockdown as there is some confusion out there. Immunity Fuel Probiotic Superfood is a whole food and is classed as a food (under the internationally standardised Harmonized Code Classification System).
Under the MBIE classification of essential businesses we are:
"Any entity involved in the supply, delivery, distribution and sale of food, beverage and other key consumer goods essential for maintaining the wellbeing of people".
We are extremely lucky that our business is completely contactless, and we run our operations following the governments guidelines:
- We operate our business entirely from our rural property in the Coromandel and we do not have a physical shop.
- Everything we need we have here on site, including all our products and postage materials.
- We have no staff outside of our immediate family – so we are working entirely within our own bubble.
- All orders are taken via the website, email or phone – there is zero contact with customers
- Our postie picks up our orders from the mailbox at the end of our driveway – we have zero contact with him. CourierPost have their own updates here.
- We have stepped up our cleaning and sanitising procedures for packaging and storing orders until they are shipped out each day.
We also continue to supply our products to other essential businesses such as pharmacies and the organic health food shops which remain open.
We sincerely appreciate the support of our fellow kiwis and small businesses during this time.
Stay well, stay healthy, stay safe.
Damian & Lizzie
Coronovirus Update 24/03/2020
On behalf of the whole Immunity Fuel team, we hope that you and your families are safe and well.
As we prepare to go into lock down, we would like to remind you that we operate our business entirely from home, so we will be processing and posting orders as usual.
We are lucky to be based in a small district in the Coromandel, where we run our operations from our rural property. We have all our stock here on site and our postal system is an essential service so our courier driver will continue to collect your orders from our door and deilver them to yours.
This means we can keep on doing what we do with little interruption unless we run out of stock.
Due to the virus we have been experiencing very high demand for our products, and we are currently low on our very popular Gluten Free 150g tubs. We have a new batch of product currently being manufactured, and whilst there should be no delays, it does undergo a lengthy fermentation process so we expect it will be with us by late April / early May.
If you are Coeliac, or severely gluten intolerant you do need the gluten free product as it is certified GF, however if not then the Original formula may be fine – due to the fermentation process most of the gluten is removed from the product leaving it 90% GF anyway!
So we ask if you could please limit any orders of GF 150g tubs to 1 per order for the next month, thank you.
Our commitment is to continue to provide you with our natural, organic live probiotic products to boost your gut & immune health naturally.
Challenging times indeed, but we just want to reiterate it is business as usual for now.
Please look after each other, stay safe, and together we can get through this.
Lizzie & Damian
Immunity Fuel Ltd.